Further, we offer on-site device maintenance and repair services, including regularly scheduled maintenance, to maximize the amount of time our customers’ devices are available for patient procedures. We offer extensive clinical education and post-sales support to our customers, including clinical training, product technical and service support, and practice marketing support to help drive patient volume and grow their practices. We believe we have the largest commercial infrastructure among our peers, which is comprised of approximately 400 employees across sales, clinical training, and post-sale service and support within our Asia Pacific, or APAC, Europe, Middle East and Africa, or EMEA, and Americas regions. We sell and market our products directly in 18 countries, including our largest markets of the United States, China, Japan and Western Europe, and indirectly in 66 countries throughout the world. We have extensive global commercial and supply chain operations. Our 2020 service revenue, which comprised approximately 20% of overall revenue, showed stability despite our customers being impacted by COVID-19. We have a large active installed base of nearly 44,000 devices globally as of Jand more than 50% of our product sales directly to customers and 65% of our total revenues in 2020 came from existing Candela customers, reflecting the quality of our products and consumables, post-sale support services, and brand loyalty. Candela’s reputation with customers is evident in our largest global markets as our Net Promoter Score, or NPS, is 48%, four times our competitors’ average and 60% higher than our next highest competitor. We market and sell our solutions to dermatologists, plastic surgeons, aesthetic surgeons, medical aesthetics spas, aesthetic business chains and other qualified medical and aesthetic practitioners. Our products enable highly-profitable procedures for our customers, who, on average, recoup the cost of a Candela device in less than six months. Through our category-leading products, innovative treatments, robust clinical evidence, extensive post-sale support and other value drivers, we facilitate practice growth and a quick return on their investment. We seek to be the partner of choice for aesthetic practitioners by bringing the best technology solutions to their practices. Trust.” guides our commitment to patients who can expect efficacious and clinically proven results when receiving a procedure involving a Candela device. We provide energy-based solutions for primarily elective, cash pay procedures that utilize our leading technologies in laser, pulsed light, radiofrequency and microneedling. Our brands and products have been recognized for their innovation and as leaders in the high growth medical aesthetics space for almost 40 years. strategies to address these issues, in terms of both prevention and treatment, at a national and/or global level.We are a leading provider of advanced medical device solutions for a broad range of aesthetic applications.policies to increase refugees’ access to healthcare and tackle related public health emergencies.strategies for public health education and promotion, as it concerns refugees specifically.mental health issues faced by refugees and approaches to treating them.
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